Your Career and You: "I'm Positive You're Negative"

It’s the end of the semester. It’s the end of the year. Tensions are running high.

Work is piling up. Deadlines to meet. Expectations to satisfy. Which can mean only one thing.

Attitude assessment time!!

I simply canNOT allow myself to wallow miserably in a deep, dank dungeon of despair. I’m not wired that way.

So I get really uncomfortable when I encounter someone whose whole take on life is doom-and-gloom.

Even when I was a kid and was making one of many trips to the doctor’s office to get sewed up after yet another collision with a tree, the ground, or whatever the impact medium might have been, my thoughts weren’t on the pain du jour but, rather, on the “cool, the stitches will be out in a week or so and I’ll be back in action!”

A positive attitude gets you through the dark nights.

A negative outlook, on the other hand, just piles more darkness onto the heap.

This approach to life is something that I try to convey to my Communication students and advisees at Curry College, where I head the undergraduate Public Relations Concentration and teach most of the PR courses, as well as at Regis College, where I teach in the graduate Organizational and Professional Communication area.

Not all of them listen to what I say, and I don’t expect them to.

I can’t possibly know what they’re dealing with either personally or professionally. What I can do is listen, sympathize if necessary, and empathize when appropriate.

But it’s the holiday season, and “stuff” always comes crowding in on our comfortable routines.

It takes some doing, but you have to do your best to find the good things that wander into your daily routine...

v  Maybe it’s the cute baby passing you in a stroller as you’re people-watching in the mall.

v  Or maybe it’s the glint of sunshine peeking through your dining room window at breakfast.

v  Or maybe it’s just a song you hear that brings back wonderful memories from long ago.

It can be anything that triggers a good feeling. Just sit back and allow yourself to enjoy it!

And…Happy New Year!

"Some of you say, 'Joy is greater than sorrow,' and others say, 'Nay, sorrow is the greater.' But I say unto you, they are inseparable. Together they come, and when one sits alone with you at your board, remember that the other is asleep upon your bed." - Kahlil Gibran, "The Prophet: On Joy and Sorrow"

Your Career and You: “Three Wise Moves”

Okay…I’m reluctantly allowing myself to get into the holiday spirit and, since “bah…humbug” isn’t part of my vocabulary, I guess I’ll go with three tips on how to jump-start (or refresh) your job or internship search.

One of my recent posts talked about resumes and networking, and that chat still applies…and will continue to apply throughout your professional career.

Ø  Never stop networking. Just like houseplants and goldfish, your networking contacts have to be nurtured and nourished…keep them alive by keeping them fresh.
Ø  Update your resume…regularly. When you do something that you feel reinforces your case for being hired, add it to your resume…if necessary, remove something that’s older and possibly less relevant today.

And here’s more for your “to-do” list.

1.    Read!  I know some…not all…some of you are muttering eggnogedly, “I read enough for my classes including yours, Kirk. Why should I read more??”

I constantly remind my students both at Curry College, where I head the undergraduate Public Relations Concentration and teach most of the PR courses, and at Regis College, where I teach in the graduate Organizational and Professional Communication area, that I’m always reading…both for pleasure and for work/pleasure.

I read and write reviews of new PR and marketing books for Emerald Publications’ Journal of Consumer Marketing and Journal of Product and Brand Management. This hobby/ habit keeps me up-to-date on current trends in the public relations field as well as connects me with thought leaders in PR, social media, and marketing.

You should do the same. You want to be regarded as an up-and-coming ”superstar,” don’t you? Expanding your knowledge through reading is a way to accomplish that.

2.    Write! 

Send handwritten (legibly written) notes to folks that you’ve met recently at the networking events you’ve attended (you have been networking, haven’t you?!?).

As I’ve said time and again, the holiday season is especially suited for note-writing. You find a nice holiday card, write your note, address the envelope, stick on a stamp, mail it...Done.

And start becoming more visible on social media and other opportunities for commenting. If you read and are interested in others’ thoughts online and elsewhere, take some time to comment…to express your own thoughts. Communication is just that…communicating!

3.    Research! 

I’m going out on a long, thin limb here, but I’m going to suggest that, in your reading (see # 1), you probably came across some companies that caught your attention because of the work they do or the people who work there…both legitimate reasons to look at a company for possible employment.

Use your computer for something besides posting snarky comments and suggestive photos on Facebook or tweeting profanities about your favorite sports team’s massive mistakes.

Do some research on the companies or the people that caught your interest. What’s their background? What do they do that you think is exciting or that you know something about?

Not only does this knowledge give you some talking points in an interview (informational or job). It’s a lot more fun working with someone whose products or services are something you’re interested in! I once did public relations for a cemetery…for a very short period of time. Nice people; obviously a needed and important service. It just didn’t work for me.

So do your research.

So there you have it…reading, writing, and research. It truly can be as simple as “one…two... three wise moves.”

Happy Holidays! Mele Kalikimaka! Maligayang Pasko! 聖誕快樂!

Your Career and You: "Professional Development: 'Periodic Maintenance for Smooth Performance'”

Moment of truth here. I’m sitting in my local tire dealership waiting for my chariot to get a new set of “shoes.” There’s a mind-numbing soap playing on the television in the lounge area, and the magazines on display would suck the intelligence from a rock.

So ample time for “thinking.” This exercise, for me, entails lots of soul-searching and angst…mostly angst.

For any of you who have read anything I’ve written, you know that I’m all about education, continuing education, and never-stop-learning education. I blog regularly about experiences both in my previous professional life as a public relations professional and in my current life as a public relations professor.

One thing that I hear time and again from my undergraduate PR students at Curry College is “I’ll be so glad when I graduate and won’t have to study all the time. I’m ready for ‘real’ life.” (I don’t hear this so much from my grad students at Regis College because most of these folks are working professionals who have figured out that ”getting ahead” entails much more than just doing what’s in the job description.)

My unchanging mantra is just this: “You have to conduct regular professional development checkups to make sure that your knowledge base is current and your skills are ‘cutting-edge.’”

What this means is that you have to read literature relating to the communication profession, including current discussion of public relations, marketing, social media…the list goes on and on. The message is…read.

It also means staying current by participating, either live or virtually, in professional development programs on topics that you are either unfamiliar with or feel that you could use a “tune-up” in.

This should be “no-brainer” advice, but we all can benefit from reminders once in a while.

I’m a pretty pragmatic guy…see an issue…examine it…deal with it. The “fluff and stuff” come as a part of the overall program planning. (And I’m pretty sure someone among you will yell at me for this wording. Sigh…)

So start local with your research. What does your local PRSA chapter have on tap for professional development? What about other communication organizations in the area?

Then, or simultaneously, look at what PRSA has to offer…both on-site and on-line. PRSA has a boatload of reasonably-priced as well as no-cost programming on a variety of topics.

Finally, look at your local colleges or universities. Do they offer programs or courses that you might be able to take advantage of? Check ‘em out. You might be surprised!

The bottom line is that professional development…your professional development…is critical to your continuing ability to provide the public relations services that your employer or your client wants and expects.

One of the "Provisions of Conduct" addressed in PRSA’s Code of Ethics is “enhancing the profession.”

This, to me, means that we…public relations professionals…have a responsibility to demonstrate our commitment to continuing education and learning in order to provide clients, employers...or students...with the most current advice and counsel possible…periodic maintenance for smooth performance.

To paraphrase my hero, South Park’s Eric Cartman, “What we should have learned here…”

See you in class!

“Properly speaking, for the public relations man, as for every other person whose life is more than unthinking routine, the process of education should never cease.” (Edward L. Bernays, “A Definitive Study of Your Future in Public Relations,” Chapter VI: Education and Public Relations)

Your Career and You: “’Tis the Season…for Action”

I’ve noticed a “trend” these past few years that I’ve been teaching…that of some…not all, mind you…some…of my students putting their brains on cruise-control in mid-November and not re-emerging into reality until mid-January.

Need a spring internship? “I’ll look during the holiday break and hopefully find ‘something.’”

Need a recommendation for an internship or job? “I’m sorry to bother you this (Sunday) evening, but could you write a letter of recommendation for me…oh, and they need it tomorrow morning.”

Sadly, these are all real-life examples not only that I have run into at Curry College, where I teach most of the Communication Department’s Public Relations Concentration courses, but that my colleagues at other schools have experienced as well.

I realize that college is considered by many to be a “transitional period” between high school (youth) and working life (adulthood) and, therefore, deserving of good times.

Fortunately, though, there are enough others (hence the some up above) who recognize the seriousness of this time in life and dive headlong into the “maturing” process…and have fun along the way as well!

These are the ones who I champion and shepherd carefully along the way.

My belief is that these young men and women will go out, heads held proudly high, and get those entry-level positions that will put them solidly on the road to success.

The others? Well….

This time of season (mid-November until mid-January) is a great time to take stock of your assets - resume…work/internship experience…network of contacts - and start fine-tuning each.

Things change. Priorities shift. Does your resume reflect those changes?

Even at this point in my sketchy career, I re-visit my resume regularly to see if what it says about my previous life as a public relations professional and my current life as a public relations professor still “sounds” like me.

The same holds true for work and/or internship experience…does your resume show you at your best?

I always remember the young fellow who asked a human resources colleague and me if his summer job as a waiter in a restaurant back home should be listed on his resume.

We simultaneously asked him, “How long have you been doing this job?”

His response: “Five years.”

Us: “Yes! You’re demonstrating longevity. You’ve been developing customer service skills, relationship skills…all the things that go into the making of a public relations professional!”

Networking…I’m gearing up for the PRSA Boston/Publicity Club of New England “Holiday Party” in a couple of weeks. I always look forward to this event…no agenda…just an evening of camaraderie…and networking, and I’ll walk away with at least a half-dozen new contacts that I can turn to for possible internship opportunities…or jobs…for my students.

Start today…reach out to someone…a professional who you’ve met either as a speaker in one of your classes or at a professional meeting (or on the golf course, as did one of my students a few years back when he was working as a caddy)…and send him or her an email expressing your appreciation for the advice he or she shared.

It’s a small gesture that can pay big dividends by starting a relationship. There’s no guarantee that anything will come of your effort, but you never know until you try!

The main thing is to take positive steps so that you will be prepared for the inevitable event…graduation and…gasp!...”real” life! Take action…today!

"I will not steep my speech in lies; the test of any man lies in action."

Pindar, "Olympian Odes," IV, l. 27

Your Career and You: "Social Media...Why Not?"

I presented a session recently at Regis College, where I teach part-time in the graduate “Organizational and Professional Communication” area, on social media’s role in career progression.

We had a good turnout comprising, interestingly enough, mostly grad students and faculty from Regis’ nursing program.

Social media is an area I’ve gotten even more interested in after having noticed that my grad students at Regis, as well as my undergrad Communication students at Curry College, my full-time gig where I oversee the Public Relations Concentration and teach most of the PR courses, are not as “fluent” in social media as I had expected.

This realization really hit home when I launched a “Social Media Communication” course at Curry and discovered, when I polled the class, that less than 10 percent were active on any social media platform other than Facebook.

Now I’m not advocating devoting your life to hanging out on Twitter, Facebook, and the other “usual suspects” all the time.

But I am suggesting that you acknowledge the realities of the 21st-century and accept that online communication…in addition to…not in place of…face-to-face dialogue…is here…and expected.

The gist of my Regis presentation was that human resources folks as well as hiring managers are turning more and more to social media as a means of identifying potential candidates for jobs they’re trying to fill…and to get a sense of who the person is that they’ve pinpointed (personality, interests, etc.).

How this relates to you, my loyal reader, is that, if you don’t have a presence on at least some of the major social media platforms, you may be missing out on opportunities to move up in your profession…to expand your career beginning or advancement possibilities.

My questions to you…

• Does your Facebook page give an indication of your interests (outside of keg parties and other generally inane activities)? How about photos of interesting places you’ve visited? Or links to other websites with interesting information?
• Are you on Twitter? If I looked at your recent Tweets, what would I see? Thoughtful comments or retweets of others’ equally thoughtful comments? Or profanity-laced diatribes directed at the football game du jour??
• LinkedIn? This platform has taken firm hold as the de facto job and job candidate resource. Do you have a LinkedIn page and, if so, does it give a clear picture of your experience, your knowledge, and your professional capabilities?

These three represent just the tip of the iceberg, with many others also available.

The question for you is…if you’re on these social media platforms…are you maximizing their potential in helping you either find a job or move up in your profession?

And, if you’re not using social media as a means of “getting the word out”…why not?

"The codfish lays ten thousand eggs,

The homely hen lays one.

The codfish never cackles

To tell you what she's done.

And so we scorn the codfish,

While the humble hen we prize,

Which only goes to show you

That it pays to advertise."

Anonymous ~ "It Pays to Advertise"

Your Career and You: "PR 'Foreign Policy'"

I had a cup of coffee with a new friend the other day who wanted to try out some ideas on how, after completing her Master’s degree, she might further that education with “real-life” experience in the U.S. before returning to her home and family in Beijing.

We spent about an hour…first “session,” more to come…discussing her practical experience in China, which aspects of that experience she really enjoyed, and how she could build on the knowledge she has gained both from her previous worklife and from her graduate studies.

As might be expected, I was firing off ideas right and left, and she was taking everything in and processing it in terms of her own goals and objectives.

We parted with the agreement that I would introduce her to colleagues at upcoming PRSA Boston, Publicity Club of New England, Social Media Club of Boston and other events.

You’re probably sitting there thinking to yourself, “Okay, Kirk. This is ‘interesting’ but what’s the point?”

Good question. And one that we all, as professionals or soon-to-be professionals, should be prepared to ask and answer.

What’s the point?

Our world is shrinking at warp speed. At the recent Public Relations Society of America International Conference, I met and spoke with dozens of PR professionals from across the globe. They represented a host of practice areas as well as the gamut of public relations experience levels.

The one unifying theme in all the conversations was a desire on the part of each to practice public relations in a way that would make them…and their respective employers…proud…that would represent the public relations profession for what it is…an honorable, ethical field of endeavor.

No surprise here, but 21st century public relations has become a global concept.

What is tweeted in Boise is retweeted from Beijing to Bangladesh.

“Casual” statements in a CEO’s blog in Memphis are seen and responded to by readers in Moscow and Mozambique.

The challenge for us as professional communicators, then, becomes one of thinking “outside the box,” or, better yet, “outside the borders.”

I had a great chat with our Academic Dean at Curry College a few days ago during which he asked me a series of questions about my definition of the ideal learning environment for today’s (and tomorrow’s) students.

My response, in a nutshell, was that I wanted/expected students to be well-grounded in the liberal arts…to be familiar with history, literature, the sciences…and to be aware of events in the greater community outside their campus.

I always try to be crystal clear that the students I’m talking about are my Public Relations Concentration troops. Ideally this would encompass other disciplines as well, but I’m being the conservative here and am sticking with what I can (sort of) control.

Happily, the Dean shares my vision, so I see, as Rick said to Louis in “Casablanca,” the “beginning of a beautiful friendship.”

But that’s the reality, again. Our “world” no longer consists of friends and neighbors within driving distance of our hometown. And the impacts of our actions no longer affect merely those who are the immediate recipients of our message.

Ours is a world without borders which means that we must be aware of cultural and other differences and be prepared to communicate successfully with our various audiences.

It’s not a “new” world that we live and work in, but it is a different and rapidly-evolving world.

It’s a world in which, as communicators, our “foreign policy” will prepare us for events and opportunities that impact us and our clients.

Your Career and You: "What We've Got Here Is A Failure To Communicate"

I’m dealing with an internship situation right now that, hopefully, I can get straightened out soon before everyone gets discouraged and gives up.

The bottom line/root cause is, as goes that great line spoken by “the Captain” in “Cool Hand Luke”: “What we’ve got here is a failure to communicate.”

The irony of this particular situation is that it’s a public relations internship…and public relations (to me, at least) is about accurate, understood, and agreed-upon communication.

There are problems on all sides of this particular kerfluffle…expectations of the internship supervisor, expectations of the site supervisor, and expectations of the student intern.

Right now, the conversations are running on parallel tracks, all heading in the same general direction, but each just slightly away from the others.

And, unfortunately, that is how most misunderstandings are created…from general agreement but slightly divergent expectations of that agreement.

Will the world as we know it come to a screeching halt as a result of this? Doubtful.

Will some feelings be hurt? Probably.

Will important lessons be learned? Definitely.

Lesson 1: Be crystal clear on expectations of all parties involved. (Assumptions were made on all sides here.)

Lesson 2: Act quickly to clear up misunderstandings or miscommunications. (There was a delay, again on all sides, in acting on perceived problems.)

Lesson 3: Change procedures to ensure that, in future, the problem won’t bubble up again. (Done, with fingers crossed.)

In looking back at this situation, it’s pretty easy to see where the train jumped off the tracks.

Everybody was right.

And everybody was wrong.

It’s not the end of civilized life as we know it. But it is a good learning experience.

In the course of our careers, we (professionals, professors, clients, students, employers, employees…) sit in a room and talk at each other...a lot. And we assume that the other parties understand and agree with us.

Most of the time, things go as expected.

Sometimes, “we’ve got a failure to communicate.”

“Much learning does not teach understanding.”

– Heraclitus, “From Diogenes Laertius, Lives of Eminent Philosophers.”